Program Description: Urban City Codes Tech coaches will prepare students for IT Support Apprentice Program with IBM through (YSU) Youngstown State University. This program provides students with the basic understanding of customer service processes, procedures, and essentials for success. Additionally, students will learn foundational knowledge of computer hardware basics, mobile devices, networking, operating systems, security, and the foundations of virtualization and cloud computing. Lastly, students will gain an understanding of general troubleshooting strategies and methodologies, documentation, and remote user support.

We are preparing and coaching you for a role in IT Support or IT Helpdesk. Upon completion, you will be prepared to enroll in the IBM Apprenticeship Opportunity.

IT Support Pre-Apprenticeship Training includes:

No Tech experience needed – Natural Ability Evaluation – Earn Credentials – Learn Design Thinking – Agile Training -Computer Hardware Basics –Mobile Devices – Networking – Operating Systems – Security – Virtualizations – Cloud Computing -Learn Troubleshooting – Remote User Support

Training Type: Cohort | Program Partner: Access Tech

Urban City Codes Application

Urban City Codes Application

1. Getting Started
2. Applicant
3. Programs
4. Availability
5. Complete

Getting Started

Learn from real-world, experienced experts.

Transform your career, income and lifestyle

We provide digital access for ALL—now enhanced with community-based learning solutions that empower under-represented, under-resourced individuals, groups, and businesses to thrive and be competitive in a technology-driven economy.

Interactive In-house & remote training!

By applying you are a big part of the solution for economic change in careers and business development. To apply to this program, please continue with this online application process so we can learn more about you or your company and how we can help you. Keep in mind, you may be qualified for more than one program and that's okay with us. You must be at least 18 years of age or older to apply. This form will only take a few minutes to complete.

We're currently located in Cleveland, OH. We're here to serve North East Ohio and abroad. With our in-house location, we do have a café with free coffee, tea, and Wi-Fi.

We look forward to meeting you!

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